Is Bizora ERP really offline?

Yes. Bizora ERP runs entirely on your computer with a local database. There is no mandatory cloud connection — your accounting, inventory and payroll data never leave your machine unless you choose to back it up.

Which platforms does Bizora ERP support?

Bizora ERP ships as a native desktop application for Windows 10/11 (x64) and macOS 12 Monterey or later, running natively on both Apple Silicon and Intel Macs.

Do I pay a subscription?

No. Bizora ERP is sold as a single perpetual licence per edition. Every edition includes a 14-day evaluation with no credit card required.

Service Level Agreement

Bizora Technologies (Pvt) Ltd. · Applies to all licensed users · Last updated: May 2025

This Service Level Agreement ("SLA") describes the service commitments Bizora Technologies makes to licensed users of Bizora ERP. It supplements the Terms of Service and EULA.

1. Software Availability

Bizora ERP is an offline-first desktop application. Unlike cloud software, it does not depend on Bizora's servers to function:

The core application is available 100% of the time on your device, independent of internet connectivity
All data entry, invoicing, reporting, payroll, and inventory operations run entirely offline
Internet is only required for: periodic licence verification, email (SMTP), and downloading updates

We commit to licensing-server uptime of 99.5% measured monthly. Planned maintenance is announced at least 48 hours in advance and scheduled outside Pakistan business hours (Mon–Fri 09:00–18:00 PKT).

2. Software Updates

Update Type	Description	Delivery Target
Critical Security Patch	Fixes for vulnerabilities that could compromise data integrity	Within 7 calendar days
Critical Bug Fix	Fixes that render core functionality unusable	Within 7 calendar days of confirmation
Minor Release	Bug fixes, UI improvements, minor enhancements	Within 30 calendar days
Feature Release	New modules, major new features	Quarterly cycle (best effort)

Updates are delivered as downloadable installers, notified via email and in-app banner. You are not required to install updates immediately — existing versions keep working.

3. Support Response Times

Support is provided via email at support@bizoraerp.com. First-response commitments:

Priority	Definition	First Response
Critical	Software will not launch or core data is inaccessible	Within 1 business day
High	Core feature broken with no workaround	Within 2 business days
Normal	Feature issue with a workaround available	Within 3 business days
Low	General question, how-to, or enhancement request	Within 5 business days

Business days: Mon–Fri, 09:00–18:00 PKT, excluding Pakistani public holidays. Response means acknowledgement and initial assessment; resolution is governed by Section 4.

4. Bug-Fix SLA

Severity	Criteria	Fix Target
Critical	Data loss, corruption, or complete feature failure affecting core operations	Within 7 calendar days
Major	Significant malfunction; inconvenient workaround exists	Within 30 calendar days
Minor	UI inconsistency, cosmetic issue, edge case	Next scheduled release

Complex issues may require additional time; in such cases we communicate updates every 5 business days until resolved.

5. Exclusions

Issues caused by modifications made by anyone other than Bizora Technologies
Issues caused by third-party software, OS incompatibilities, or hardware failure
Use of the Software in a manner not described in the documentation
Operating systems below the stated minimums (Windows 10 / macOS 12)
Feature requests or enhancement suggestions
Data recovery for databases not backed up with the built-in backup tools
Support for expired or unlicensed installations

6. Remedies & Contact

If we fail to meet a committed response or resolution time, you may request a service credit issued as an extension to your current support term (not cash). The maximum credit per calendar month is 15 days, requested within 30 days of the breach.

To submit a request or report an SLA breach, email support@bizoraerp.com with the subject line "Support: [Brief Description]".